Technology Services Senior Consultant - SAP Basis H/F - 92

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.ABOUT THE TEAM

SAP Enterprise Cloud Services (ECS) is part of theCustomer Services & Delivery board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS). To provide our customers with the right level of service we have a Technical Service Management (TSM) team within SAP Enterprise Cloud Services.

EXPECTATIONS AND TASKS

We are looking for an accomplished SAP Technology Senior Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Technical Service Managers (TSM) play a critical part inhelping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your willact as a trusted technical advisor to our customers and partners.This includes analysing customer's business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments toprovide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

- Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues
- Understand the customer business, goals, and challenges tosuggest solutions & services
- Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
- Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
- Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
- Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

- Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, InformationManagement.
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
- SAP Basis, OS, DB and network know-how essential
- Hyperscalers certification (AWS, Azure, GCP) is a plus
- Analytical, solution-oriented and experience in working with cross-cultural teams

LANGUAGE SKILLS

- English (advanced/fluent written & spoken)
- French (optional)

WORK EXPERIENCE

- Minimum 7 years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
- Among that, minimum 4 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.
- Hands on experience with working knowledge of Unix/Linux flavors
- Hands on experience with working knowledge of SAP HANA and Sybase databases

- Ability to work effectively as a virtual member of a dynamic, dispersed team
- Strong background in SAP Solutions, SAP technology and products and cloud technology
- Ability to coordinates delivery and projects as a team lead in a heterogeneously environment
- Experience in Technical Architecture/Implementation/Change Management.

Meet your team:

SAP Enterprise Cloud Services is part of the SAP Product Engineering board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery.

#SAPECSCareers

Bring out your best
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Requisition ID: 447171 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid