Head Of Mycrm Competency Center H/F - 92

Missions
- Manage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group CFO
- Promote MYCRM within Countries and associated Change Management
- Organise and monitors the activities and their associated budgets of the MYCRM CC perimeter Customer care & Marketing to
- Run and support solutions for the already deployed countries,
- Manage solutions lifecycle as part of the continuous improvement process provided by vendors,
- Assist solutions roll out within countries
- Make sure that process of arbitration of proposed solutions is organised on certain frequency with the right accountable managers and CFOs
- Propose the 3 years MYCRM strategic roadmap, according to the guidelines provided by the Group CTO with the Country business representatives and the Business Process Managers (BPMs) / Solution Architects of the MYCRM Competency Center
Contributions
- Define and monitor SLA and TCO of MYCRM CC
- Propose MYCRM CC governance enhancements through continuous exchanges with all involved stakeholders (CFOs, CIOs...)
- Contribute with his/her functional expertise to the enhancements of the MYCRM processes Customer care & Marketing, while proposing scenarios for processes / solutions improvements
- Provide his/her experience and expertise on deployment projects to subsidiaries' stakeholders
- Organise empowerment of newly rolled out subsidiaries into the MYCRM CC's governance processes
- Apply Group guidance or policy : Security, Project, Purchase, Architecture
- Manage the human and budgetary resources allocated as well as the outsourced services while ensuring the optimal balance of resources
- Ensure that MYCRM team members are working in team spirit, with a service approach to the countries while guaranteeing MYCRM Core Solution on long term
- Build continuous relation with the business users to ensure a cooperative relationship allowing to anticipate business expectations
- Guarantee continuity of the MYCRM solution deployed in countries (Run mode)
- Work in a planning and delivery approach
- Optimise the resources capacity due to involvement in run mode and multiple projects (including roll-out)
- Communicate proactively with users' representatives on the roadmap and their feedbacks
- Ensure compliance with legal requirements and safety rules

Compétences requises : Skills and know-hows
- Expertise in Customer care & Marketing processes within a Group
- Experience in managing matrix organisations
- Knowledge of project management methods
- Knowledge of lean and continuous improvement methods
- Fluent in English ((French and German as a plus)
- Good understanding of Transportation business, its strategic drivers and challenges
Behavioural skills
- Performance orientation
- Openness and adaptability
- Strategy and efficiency orientation
- Communication and cooperation skills (w/ IT peers and business stakeholders)
- Customer service oriented and Delivery approach
- Synthetic and analytic mindset
- Negotiation skills

- 10 years minimum as an CRM Project Manager experience within Finance / purchasing and procurement domains
Knowledge of Microsoft Dynamics CRM